Information

In this menu you can find all the necessary information.

If you have any further questions, please contact us at butik@creol.dk

 

Cost of delivery and handling :

All orders made from Creol Copenhagen has a fee on 4 euro for delivery and handling. 

 

Payment :  

You can pay with the following Credit Cards : 

VISA, Mastercard, JCB, Visa Electron, Maestro and Dankort. 

Creol uses the renowned ePay-solution, guaranteeing the safety of your transaction. 

There is no hidden fees or surcharges. All personal information will only be used for handling your order. 

 

Return Policy  : 

Creol has a 15-day full return policy from the day you receive your parcel, provided that the jewelry has not been used. 

This means that you can of course try on the jewelry to see if it fits you, but you can not wear it. If the jewelry is worn, it can be seen on the jewelry, and it can not be returned. All jewelry from Creol is subject to close examination before shipping and in matters of returns. All jewelry is checked throroughly, and if it has been used, it will be returned to you.

Please send all return jewelry by post or delivered in person to our shop along with the return/exchange form : 

Creol A/S

Kompagnistraede 21

1208 Copenhagen, Denmark

 

Download PDF Return/Exchange form...

 

Creol Jewelry :

All jewelry from Creol is 100% free of nickel, and is checked regularly by the FORCE Institute (Danish Precious Metal Institute), according to Danish and international regulations. All jewelry is stamped with our company name CL, followed by the type of precious metal. 925 = Sterling Silver (92,5% silver) , 585= 14 carat gold , 750 = 18 carat gold.

Ring Sizes : 

Rings can be ordered in 3 different sizes : 

Small: Size 51 - 53 (16 - 17 mm)

Medium: Size 54 - 56 (17 - 18 mm)

Large: Size 57 - 59 (18 - 19 mm)

If you desire one specific size, it can be written at "Note" during Order Step 1, and we will do our best to fulfill your wish. 

Silver Chains and Creol Lock : 

All of our silver chains are hand-made, therefore small variations of length, width, etc. can occur. 

Thin (3,5 mm) silver chains have a carabin-lock.

Thick (5 mm and up) silver chains have a Creol Lock, a special-made lock, with a double-spring system inside the device. A safe lock, which can not open by itself. 

Warranty :

Creol gives 2 years warranty form the day of purchase. Normally we exchange to a new piece, or repair the returned jewelry. At special repairings, additional repairing time may occur. The warranty only applies to manufacture defects or deficiencies. The warranty does not apply if the jewelry has been broken due to wear, shock, abuse, etc. There is no warranty on gold plating. 

Delivery : 

Your order will be shipped from Creol Copenhagen as soon as possible, within 3 days at latest. For postal delivery in Denmark: 1-2 days. For postal delivery in Europe: 2-3 days. 

Remember to order presents, etc. well in advance !! All jewelry comes with a gift box or an embroidered jewelry bag. 

All jewelry is packed safely and properly.  

We deliver to all of Europe. Please contact us for deliveries to countries that are not listed on the delivery list. 

Delivery of goods from Creol is considered done, when the customer has received the parcel. You, the customer, alone is responsible for keeping your user data, adress, etc. correct and up to date. 

Creol reserve the right to ..... : 

Cancel orders without further explanation or notice. 

Creol is not responsible for prices, images or texts uploaded in error. 

 

 

We hope this answered all your questions, otherwise feel free to contact us.
 
Creol A / S
Kompagnistræde 21
1208 Copenhagen K
Denmark
Tel: 33 15 30 37
VAT No.: DK12618239